One Stop - Customer Service Assistant

TN United Kingdom; Stratford-upon-Avon; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Assistant to join their dynamic team. In this role, you will thrive in a fast-paced retail environment, where your primary focus will be delivering exceptional service to customers. You will engage with the community, support team initiatives, and ensure the store remains a welcoming space for all. With flexible working options and a variety of employee benefits, this position offers a unique opportunity to grow and contribute positively to the customer experience.

Benefits

10% Discount in One Stop

10% Discount at Tesco

20% Discount on F&F Clothing

Discounted eye care

Annual leave increases with service

Retirement Savings Plan

Life Assurance

Flexible working options

Qualifications

• Experience in customer service roles is essential.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist in daily operations and stock management.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

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Client:

One Stop

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e3501219b594

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

One Stop • Stratford-upon-Avon • Apply by 03-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Serving customers with passion and pride, providing natural and excellent service.
2. Encouraging customers to give feedback via the ‘have your say’ survey.
3. Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying training to ensure safety in all tasks.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Understanding store performance and your role in delivering profit.
7. Living the company values, making everyone feel welcome, and following policies.
8. Clocking in and out at the start and end of shifts for accurate pay.
9. Following security procedures and wearing safety equipment to keep everyone safe.
10. Following the 'think 25' policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions, explaining actions to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Potentially managing shifts in the absence of supervisors.
14. Following all training to ensure safety and legality.
15. If the store has a Post Office Local: Your duties will include daily operations of the post office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including food, household essentials, and additional services like Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from support centers and distribution centers across the UK. Our stores are conveniently located throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your country’s specific age requirements.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% at Tesco Mobile, including deals for colleagues and friends
• 20% off insurance products at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans and access to exclusive deals and discounts
• Save as you earn scheme
• WeCare support services including mental health and medical support
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job share, and shift patterns