One Stop - Customer Service Assistant

TN United Kingdom; Stevenage; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading convenience store chain. In this role, you will be at the forefront of delivering exceptional customer service in a fast-paced retail environment. Your responsibilities will include assisting customers, maintaining store organization, and ensuring safety protocols are followed. This position offers an opportunity to contribute to community events and foster a welcoming atmosphere for all. With a commitment to customer satisfaction and teamwork, you will play a vital role in the store's success. Flexible working arrangements are available to support your lifestyle.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance products at Tesco Bank

Discounted eye care at Vision Express

Discounted health checks at Tesco Pharmacy

Access to various discounts and savings schemes

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Serve customers and handle transactions efficiently.
• Participate in community events and ensure safety protocols.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Bragbury End

col-narrow-left

Client:

One Stop

Location:

Bragbury End, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

e441399a5736

Job Views:

4

Posted:

02.05.2025

col-wide

Job Description:

One Stop • One Stop, Kenilworth Close, The Bragbury Centre, Bragbury End, Stevenage, Hertfordshire • Apply by 10-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

1. Serving customers with passion and pride, providing natural and excellent service.
2. Encouraging customers to give feedback through the ‘have your say’ survey.
3. Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Practicing safety in all work activities based on training.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Being knowledgeable about store performance and understanding your role in delivering profit.
7. Living the company values, making everyone feel welcome, and following policies.
8. Ensuring accurate clock-in and clock-out for proper payment.
9. Following security procedures and wearing safety equipment to keep everyone safe.
10. Following the 'think 25' policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
12. Keeping the store clean, tidy, and organized, ensuring aisles are clear.
13. Occasionally managing shifts in the absence of supervisors.
14. Following all safety and legal training to ensure safety for all.
15. If applicable, managing the Post Office operations and passing necessary background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your life and commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including food, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently from our support center in Brownhills, Walsall, and servicing stores from three distribution centers.

Please Note

Applicants must be above the school leaver’s age for their country. Please check local regulations.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive colleague deals
• 20% off insurance products at Tesco Bank
• Discounted eye care at Vision Express
• Discounted health checks at Tesco Pharmacy
• Access to various discounts and savings schemes