One Stop - Customer Service Assistant

TN United Kingdom; Olney; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to join their dynamic team. In this role, you'll thrive in a fast-paced retail environment, ensuring every customer experience is exceptional. Your responsibilities will include serving customers with passion, maintaining store organization, and actively participating in community events. This position offers flexible working arrangements, making it ideal for those looking to balance work with personal commitments. Join a company that values its employees and is committed to serving its customers and communities better every day.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance products at Tesco Bank

Discounted eye care and health checks

Exclusive discounts through Colleague Deals

Save as you earn scheme

WeCare support services

Increasing annual leave with service

Qualifications

• Passion for customer service and a positive attitude.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Stocking shelves and processing payments efficiently.
• Encouraging customer feedback and ensuring safety protocols.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

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Client:

One Stop

Location:

Job Category:

Customer Service

EU work permit required:

Yes

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Job Reference:

40e1639c6234

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

One Stop • Olney • Apply by 24-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profitability.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized environment.
• Possibly managing shifts in the absence of supervisors.
• Following all training to ensure safety and legality.

If the store has a Post Office Local, duties include managing daily operations and passing background checks for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, with more than 10,500 employees. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like ATMs, Post Office, and parcel services. We are part of Tesco, acquired in 2003, with operations supported from multiple distribution centers.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance products at Tesco Bank
• Discounted eye care and health checks
• Exclusive discounts through Colleague Deals
• Save as you earn scheme
• WeCare support services including mental health and medical support
• Increasing annual leave with service
• Retirement savings plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and staggered shifts