One Stop - Customer Service Assistant

TN United Kingdom; Peterborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading retail store in Peterborough! In this exciting role, you will provide exceptional customer service while managing various store responsibilities. You'll be the friendly face that welcomes customers, ensuring a clean and organized environment. With opportunities for flexible working arrangements, this position is perfect for those looking to balance work and personal commitments. Become part of a company that values teamwork, respect, and community engagement, while enjoying a rewarding career in retail.

Benefits

Employee Discounts

Health and Wellbeing Support

Flexible Working Options

Qualifications

• Experience in a retail environment is preferred.
• Ability to work flexible hours and adapt to changing needs.

Responsibilities

• Provide excellent customer service and support.
• Maintain store appearance and stock levels.
• Participate in community and charity events.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

Job Description: Customer Service Assistant at One Stop, Peterborough

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco, located in Peterborough. This role involves working in a fast-paced retail environment where each day presents new challenges.

Your responsibilities will include providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance. You will play a vital role in the daily operations of our store, ensuring a safe, welcoming, and efficient environment for customers and staff.

Key responsibilities include:

1. Serving customers with passion and pride, offering natural and friendly service.
2. Encouraging customer feedback through surveys.
3. Working across various store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Practicing safety and following training protocols.
5. Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
6. Understanding store performance and contributing to profit delivery.
7. Living our values, making everyone feel welcome, and adhering to policies.
8. Accurately clocking in and out for shifts.
9. Following security procedures and wearing safety equipment.
10. Serving age-restricted products responsibly, following the 'Think 25' policy.
11. Responding promptly to assistance calls, especially at self-service checkouts.
12. Maintaining a clean and organized store environment.
13. Potentially managing shifts in the absence of supervisors.
14. Undertaking necessary training to ensure safety and compliance.

If the store has a Post Office Local, additional duties include managing daily operations of the Post Office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

We support flexible working arrangements to accommodate different life stages and personal commitments. Please discuss your needs during the application process.

Our core purpose is to serve our customers, communities, and the planet better every day. Our values emphasize customer focus, mutual respect, teamwork, and making things easier for everyone.

About One Stop: We operate over 1,000 stores across Great Britain, offering a wide range of products and services, including convenience foods, household essentials, and additional services like ATMs, Post Office, and vending solutions. As a Tesco subsidiary, we are committed to providing excellent service and a great working environment.

Please note: We only recruit individuals who have passed the school leaver’s age applicable in your country.

Benefits include discounts, savings schemes, health and wellbeing support, flexible working options, and more. Details of specific benefits are available during the application process.