One Stop - Customer Service Assistant

TN United Kingdom; Towcester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service Assistant to join their vibrant team in Towcester. This role offers the opportunity to work in a dynamic retail environment, where you'll engage with customers, ensure a welcoming atmosphere, and contribute to store operations. Your passion for service will shine as you assist customers, maintain store standards, and participate in community events. If you're looking to be part of a team that values customer satisfaction and teamwork, this position is perfect for you.

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and stock shelves efficiently.
• Encourage customer feedback and ensure safety practices.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

No formal education required

Job description

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One Stop - Customer Service Assistant, Towcester

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Client:

One Stop

Location:

Towcester, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

938b7df151de

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

One Stop • Towcester • Apply by 23-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls, explaining actions to customers.
• Maintaining a clean, organized store environment.
• Potentially running shifts in absence of supervisors.
• Following all training to ensure safety and legality.
• If applicable, managing Post Office operations, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily, offering a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more. We are a subsidiary of Tesco, operating independently from our support center in Brownhills, Walsall, with distribution centers in Hampshire, West Yorkshire, and Brownhills.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.