One Stop - Customer Service Assistant

One Stop; Swindon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail grocery chain in Swindon is looking for a Customer Service Assistant to enhance customer experience in a fast-paced environment. Responsibilities include providing excellent customer service, maintaining store appearance, and processing transactions. The ideal candidate should prioritize customer satisfaction and adhere to safety protocols. This role may involve managing a post office if applicable, requiring a background check. Competitive compensation and opportunities for community involvement are offered.

Qualifications

• Ability to provide passionate and natural customer service.
• Knowledge of store's performance and contribution to profitability.
• Adherence to safety and security procedures.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and stock shelves.
• Encourage customer feedback and improve service quality.
• Ensure safety follows policies including the 'think 25' policy.
• Assist with day-to-day operations, including post office tasks if applicable.

Skills

Customer service

Communication

Safety awareness

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.