One Stop - Customer Service Assistant

One Stop; Street; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in retail, One Stop is seeking a Customer Service Assistant for their store located in Denby Village. The role involves delivering outstanding customer service in a fast-paced environment, maintaining store standards, and contributing to a positive shopping experience. This position also supports flexible working arrangements to fit various lifestyles.

Benefits

Discounts on products

Insurance benefits

Flexible working arrangements

Qualifications

• Ability to deliver excellent customer service.
• Willingness to follow safety protocols.
• Flexibility in working arrangements.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Serving customers, processing payments, and stocking shelves.
• Participating in community and seasonal events.

Skills

Customer Service

Communication

Teamwork

Job description

Social network you want to login/join with:

col-narrow-left

Client:

One Stop

Location:

Denby Village, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

a21a76cf1cf0

Job Views:

24

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

One Stop • 151 Derby Road, Denby, Derbyshire • Apply by 15-May-2025

About the role

We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance.

You will play an important role in daily store operations, always aiming to improve customer service through on-the-job coaching and feedback, ensuring a safe and welcoming environment.

You will be Responsible For:

• Serving customers with passion and pride, delivering natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety in all tasks.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit goals.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls and explaining actions to customers.
• Maintaining a clean and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to ensure safety and legality.

If the store has a Post Office Local: Duties include managing daily operations of the post office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life needs. Discuss your preferences during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we operate from support centers in Brownhills, Nursling, and Wakefield.

Please Note:

Applicants must be above school leaver age. Benefits include discounts, insurance, medical, flexible working, and more.