One Stop - Customer Service Assistant

One Stop; Dawlish; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail company seeks a Customer Service Assistant to join its dynamic team. The role involves engaging with customers, supporting store operations, and ensuring a safe and welcoming environment. Ideal candidates will show commitment to excellence in service and operational duties while embracing flexible working arrangements.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care and health checks

Access to exclusive savings

WeCare support services

Annual leave increases with service

Retirement Savings Plan and Life Assurance

Qualifications

• Passion for serving customers and receiving feedback.
• Ability to apply training for safe working practices.
• Willingness to participate in community events and inclusivity.

Responsibilities

• Provide excellent customer service across various store areas.
• Help maintain store cleanliness and organization.
• Potentially run shifts in absence of leadership.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of your shift for accurate payment.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legality in the store.
• If applicable, duties related to the Post Office Local, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during your application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other with respect

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more.

We are committed to inclusivity and accessibility, with accreditation as a Disability Leader Level 3. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive colleague deals
• 20% off insurance at Tesco Bank
• Discounted eye care and health checks at Vision Express and Tesco Pharmacy
• Access to exclusive savings through Colleague Deals
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and more
• Annual leave increases with service
• Retirement Savings Plan, Life Assurance, and other benefits