One Stop - Customer Service Assistant

One Stop; Seaton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company operating convenience stores across Great Britain is seeking a Customer Service Assistant for their Seaton location. The role involves engaging customers, maintaining store standards, and supporting various operational tasks. Candidates should be passionate about providing excellent service and open to teamwork in a fast-paced environment.

Benefits

10% discount in One Stop

Discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discount at Tesco Mobile

20% off insurance and health services

Additional retail discounts and support services

Qualifications

• Experience in customer service roles preferred.
• Ability to engage with customers and provide quality service.
• Understanding of retail operations and safety procedures.

Responsibilities

• Serve customers with passion and pride, maintaining a clean store environment.
• Participate in community events and encourage customer feedback.
• Adhere to safety procedures and manage shifts in absence of managers.

Skills

Customer service

Teamwork

Communication

Safety compliance

Job description

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One Stop - Customer Service Assistant, Seaton

Client: One Stop

Location: Seaton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4cfd5df0db71

Job Views: 29

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. Your role involves providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will play an important role in the store's daily operations, always aiming to improve service through on-the-job coaching and feedback, ensuring a safe environment for staff and customers.

You will be Responsible For:

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety training and following safety procedures.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct pay.
• Following security procedures and wearing safety equipment.
• Adhering to the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean and organized store environment.
• Potentially managing shifts in the absence of managers.
• Following all training to ensure safety and legality.
• If applicable, managing Post Office operations and passing background checks.

Flexible Working:

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About Us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, Parcelshop, bill payments, lottery, and vending solutions. We are part of Tesco, operating independently with support from multiple distribution centers.

Note:

We only recruit individuals above the school leaver’s age. Details vary by country; please check local regulations.

Benefits:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (15% on certain weekends)
• 20% discount on F&F Clothing in Tesco stores
• 10% discount at Tesco Mobile
• 20% off insurance and health services at Tesco Bank and Vision Express
• Additional retail discounts, savings schemes, and support services