One Stop - Customer Service Assistant

One Stop; Bournemouth; On-site; GBP 19,000 - 24,000; Full time

Job summary

Join One Stop as a Customer Service Assistant in Bournemouth, where you will provide outstanding customer service in a dynamic retail environment. This role involves stocking shelves, processing payments, and ensuring customer satisfaction while playing a vital role in the store's daily operations. Enjoy flexible working arrangements and various benefits within a community-focused environment.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

Discounted eye care through Vision Express

Discounted health checks at Tesco Pharmacy

Life Assurance

Private Medical Insurance (if applicable)

Flexible working options

Qualifications

• Must have passed the school leaver’s age.
• Must adhere to policies and procedures.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves, process payments, and manage store operations.
• Encourage customer feedback and participate in community events.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Bournemouth • Apply by 10-Aug-2025

About the role

We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same.

You will play a key role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

Responsibilities

• Serve customers with passion and pride, providing natural, great service.
• Encourage customers to give feedback via the ‘have your say’ survey.
• Work across various store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Apply training to ensure safe working practices.
• Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understand store performance and your role in delivering profit.
• Live our values, make everyone feel welcome, and adhere to policies.
• Clock in and out accurately to ensure correct payment.
• Follow security procedures and wear safety equipment to keep everyone safe.
• Follow the think 25 policy when serving age-restricted products.
• Respond promptly to assistance calls or interventions, explaining your actions to customers.
• Maintain a clean, tidy, and organized store environment.
• Occasionally run the shift in the absence of the Shift Leader or Store Manager.
• Complete all necessary training to ensure safety and compliance.

If the store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more. We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, please click here.

Additional Information

This role is open to individuals who have passed the school leaver’s age. Visit here for more details.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on some weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance products at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Discounted cash plans through Simply Health
• Exclusive deals with various retailers and services
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, and shift patterns