One Stop - Customer Service Assistant

One Stop; Ottery St Mary; On-site; GBP 20,000 - 24,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to enhance store operations in Ottery St Mary. You'll be responsible for delivering exceptional service, maintaining a clean environment, and supporting store activities. The role offers a dynamic work environment with opportunities for personal growth and development.

Benefits

10% discount in One Stop

10% discount at Tesco

Annual leave increases with service

Flexible working options

Qualifications

• Must have passed school leaver’s age.
• Training to safely assist customers required.

Responsibilities

• Provide excellent customer service.
• Stock shelves and maintain store appearance.
• Follow security procedures and ensure safety.

Skills

Customer Service

Teamwork

Safety Awareness

Job description

One Stop • Ottery St Mary • Apply by 23-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of your Shift Leader and Store Manager.
• Following all training to keep everyone safe and legal.
• If applicable, managing the day-to-day operations of the Post Office Local, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions.

As a Tesco subsidiary, we operate independently from our Head Office and service our stores from three distribution centers. We are committed to inclusivity and accessibility in our recruitment process.

Note

Applicants must have passed the school leaver’s age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy
• Access to exclusive deals via Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical insurance (if applicable)
• Flexible working options