One Stop - Customer Service Assistant

Tesco; Taunton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Assistant to enhance store operations at One Stop, a subsidiary of Tesco. This role involves engaging with customers, maintaining store standards, and contributing to a safe and welcoming shopping environment. Flexible working arrangements are available.

Qualifications

• Ability to provide excellent customer service.
• Strong communication and interpersonal skills.
• Experience in a retail environment is advantageous.

Responsibilities

• Provide excellent customer service and interact with customers.
• Stock shelves, process payments, and maintain store appearance.
• Ensure a safe working environment, enforcing safety policies.

Skills

Customer Service

Communication

Teamwork

Problem-Solving

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding your store’s performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legality.
• If the store has a Post Office Local, your duties will include managing daily operations and passing necessary background checks for the Post Office role.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• Treat others how they like to be treated

• Work together as one team

• Make things easier