One Stop - Customer Service Assistant

One Stop; South Molton; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a passionate Customer Service Assistant to join their South Molton team. This role involves delivering exceptional customer service in a dynamic retail environment while contributing to store operations. Candidates will participate in various store functions, ensuring a clean and welcoming atmosphere for all customers.

Benefits

10% Discount in One Stop

Discounts at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Qualifications

• Experience in customer service is advantageous.
• Ability to manage shift operations is beneficial.

Responsibilities

• Providing excellent customer service and maintaining the store's appearance.
• Encouraging customer feedback and managing daily operations.

Skills

Customer Service

Communication

Teamwork

Education

Past school leaver age

Job description

One Stop • South Molton • Apply by 30-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create a welcoming atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment where available to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, especially at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legality.
• If applicable, duties include managing the day-to-day operations of the Post Office, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your life circumstances and career stage.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more.

We are a part of Tesco, operating independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

We are committed to inclusivity and accessibility, accredited as Disability Leader Level 3. For support details, please click here.

Please Note

Applicants must be past school leaver age. For more info, click here.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (up to 15% on weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% at Tesco Mobile, including shared deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy
• Cash plans, savings schemes, and more