One Stop - Customer Service Assistant

One Stop; Bridgwater; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to enhance store operations in Bridgwater. The role emphasizes exceptional customer service, maintaining store layouts, and engaging with the community. Join a team where customers are the priority, fostering a welcoming environment through positive interactions and teamwork.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted health checks at Tesco Pharmacy

WeCare support services

Annual leave increases with service

Life Assurance

Flexible working options

Qualifications

• Passion for customer service and helping others.
• Ability to work in a fast-paced environment.
• Knowledge of store operations and safety procedures.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and maintain store appearance.
• Assist in cash handling and processing payments.

Skills

Customer Service

Teamwork

Communication

Flexibility

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to provide feedback on their shopping experience through the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role, and working together to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks; failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for others, nearing retirement, or adapting to new life circumstances.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open from 7am to 10pm, seven days a week, offering a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more.

As a Tesco subsidiary since 2003, we operate from three distribution centers in Brownhills, Nursling, and Wakefield, serving communities throughout England and Wales.

We are proud to be accredited Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Discounted cash plans and exclusive savings through Colleague Deals
• Save as you earn scheme
• WeCare support services, including 24/7 online GP and mental health support
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and shift patterns