One Stop - Customer Service Assistant

One Stop; Prestatyn; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant in Prestatyn. In this dynamic role, you'll focus on delivering exceptional customer service while supporting various store operations. Ideal candidates will possess a positive attitude, teamwork skills, and a commitment to safety, contributing to an inclusive atmosphere.

Benefits

Discounts

Flexible working options

Insurance

Savings plans

Qualifications

• Experience in customer service roles is valued.
• Ability to work across various store areas.
• Must be able to follow safety protocols.

Responsibilities

• Serving customers with passion and pride.
• Maintaining a clean and organized store environment.
• Participating in community and charity events.

Skills

Customer Service

Teamwork

Attention to Detail

Flexibility

Job description

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One Stop - Customer Service Assistant, Prestatyn

Client: One Stop

Location: Prestatyn

Job Category: Other

EU work permit required: Yes

Job Reference: eea19e53ff11

Job Views: 21

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

One Stop • Meliden, Nr Prestatyn • Apply by 28-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of senior staff.
• Following all training to ensure safety and legality.
• If applicable, managing the Post Office Local operations, including passing necessary background checks.

Flexible Working:

We support flexible working arrangements to accommodate your lifestyle and commitments. Discuss your needs during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other as we like to be treated
• We work together as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

We are a subsidiary of Tesco, operating independently with support from our distribution centers in Brownhills, Nursling, and Wakefield.

Please Note:

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, savings plans, and flexible working options.