One Stop - Customer Service Assistant

One Stop; Stoke-on-Trent; On-site; GBP 10,000 - 20,000; Full time

Job summary

A leading company is seeking a Customer Service Assistant in Stoke-on-Trent, where you will deliver excellent customer service, manage store operations, and maintain a clean environment. The role offers flexible work arrangements to cater to individual situations and focuses on creating an inclusive atmosphere for all customers and employees.

Benefits

Flexible Working Arrangements

Involvement in Community Events

Qualifications

• Experience in a customer-facing role is beneficial.
• A positive attitude and willingness to learn.
• Flexibility in working hours.

Responsibilities

• Serving customers and ensuring satisfaction.
• Maintaining store cleanliness and safety.
• Managing shift responsibilities in the absence of supervisors.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

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One Stop - Customer Service Assistant, Stoke-on-Trent

Client: One Stop

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

3432b4385b5d

Job Views:

31

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

One Stop • Stoke-On-Trent • Apply by 12-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will play an important role in daily store operations, ensuring customer satisfaction and store safety.

You will be Responsible For

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines.
• Following safety training and procedures.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living our values, creating an inclusive atmosphere, and following policies.
• Clocking in and out accurately.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy for age-restricted products.
• Responding promptly to assistance calls and explanations to customers.
• Maintaining a clean, organized store environment.
• Potentially managing shifts in absence of supervisors.
• Completing all relevant training for safety and legal compliance.

If the store has a Post Office Local, duties include managing daily operations and passing background checks for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, lottery, and vending solutions.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and supply our stores from three distribution centers.

Please Note

Applicants must be above the school leaver’s age in their country. Please check your local school leaver age for eligibility.