One Stop - Customer Service Assistant

One Stop; Fleetwood; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is hiring a Customer Service Assistant for their Fleetwood location. The role emphasizes excellent customer service in a dynamic retail environment, including responsibilities such as stock management and maintaining safety standards. Flexibility is supported, with various opportunities for professional growth.

Benefits

Flexible working arrangements

Employee discounts

Health services

Retirement plans

Wellbeing support

Qualifications

• Passion for serving customers and providing feedback.
• Ability to work in a fast-paced environment.
• Understanding of safety and security procedures.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and restock shelves as needed.
• Participate in community events and ensure safety protocols.

Skills

Customer Service

Collaboration

Communication

Job description

One Stop • 1677 Chatsworth Fleetwood • Apply by 12-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing the training you have received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about your store’s performance, understanding your role, and collaborating to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring you clock in and out at the start and end of your shift for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Working in a clean, tidy, and organized manner, keeping aisles clear.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to maintain safety and legality.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks. If these checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for someone, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility & Benefits

We are a Disability Leader Level 3 accredited employer and committed to inclusive recruitment. Benefits include discounts, insurance, health services, flexible working, retirement plans, and wellbeing support.