One Stop - Customer Service Assistant

One Stop; Rhyl; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join One Stop as a Customer Service Assistant in a dynamic retail environment where you will provide exceptional service, manage store operations, and contribute to a positive shopping experience. Your role will involve engaging with customers, maintaining store standards, and potentially managing shifts in the absence of leaders. This position is perfect for someone enthusiastic about customer care and teamwork.

Benefits

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Qualifications

• Must be of school leaver's age.
• Willingness to provide excellent customer service.
• Ability to work as part of a team and follow safety procedures.

Responsibilities

• Provide excellent customer service and maintain the store's appearance.
• Stock shelves, process payments, and ensure safety procedures are followed.
• Assist in the operation of a Post Office if applicable.

Skills

Customer service

Teamwork

Safety awareness

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community, and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• I am myself, live our values, make everyone feel welcome, and always follow our policies.
• I ensure I clock in and out at the start and end of my shift to be paid accurately for the hours I work.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age-restricted products to all customers.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training received to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include the day-to-day operations of the post office, which requires passing a Post Office Financial and criminal conviction background check. If these checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Please discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how they like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, lottery, bill payments, and vending solutions.

We are committed to inclusivity and accessibility in our recruitment process. For support, please click here.

Please Note

Applicants must have passed the school leaver’s age. For details, click here.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy
• Cash plan, colleague deals, savings schemes, and more