One Stop - Customer Service Assistant

One Stop; Frodsham; On-site; GBP 19,000 - 25,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to join its team. In this fast-paced retail role, you'll provide exceptional customer service while managing various store tasks, ensuring safety and compliance, and maintaining a welcoming environment. This position supports flexible working arrangements, enriching both your professional and personal life.

Benefits

Flexible working arrangements

Colleague discounts

Health services

Qualifications

• Enthusiasm for serving customers and delivering great service.
• Ability to work across various store areas efficiently.
• Good understanding of store performance and customer feedback.

Responsibilities

• Providing excellent customer service in a fast-paced retail environment.
• Stocking shelves, processing payments, and maintaining store appearance.
• Encouraging customer feedback and following safety procedures.

Skills

Customer service

Teamwork

Safety compliance

Education

Above school leaver age

Job description

One Stop • 223 Chester Road, Helsby, Frodsham • Apply by 18-Jul-2025

About the role

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where each day brings new challenges.

Your responsibilities will include providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance. You will play a vital role in daily store operations and strive to improve service through on-the-job coaching and feedback.

Ensuring a safe environment for both staff and customers is paramount, and you will be expected to follow all safety procedures and policies.

You will be Responsible For

• Serving customers with passion and pride, delivering natural and great service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to work safely and effectively.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit goals.
• Living our values, making everyone feel welcome, and adhering to policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment where applicable.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, especially at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to ensure safety and compliance.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different lifestyles and commitments. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and the planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more. We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation.

Additional Information

Applicants must be above school leaver age. We offer various colleague benefits, including discounts, insurance, health services, flexible working options, and more.