One Stop - Customer Service Assistant

One Stop; Blackburn; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail company is seeking a Customer Service Assistant to enhance the customer experience at their Blackburn location. The role involves engaging with customers, maintaining store organization, and participating in community events while ensuring safety and compliance with store policies. Join a supportive team committed to customer satisfaction and operational excellence!

Benefits

10% Discount in One Stop

10% Discount at Tesco and Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

Exclusive savings through Colleague Deals and Discounts

Flexible working options

Qualifications

• Must be able to provide excellent customer service and contribute to a positive store environment.
• Capable of working flexible hours and participating in community events.
• Willingness to follow safety protocols and undertake necessary checks for the Post Office.

Responsibilities

• Provide excellent customer service and ensure store standards are met.
• Engage customers for feedback to improve service.
• Support loss prevention and participate in team training.

Skills

Customer Service

Teamwork

Problem Solving

Education

School Leaver or Equivalent

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
• I put into practice the training I have received to ensure we work safely.
• I participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• I am myself, living our values, making everyone feel welcome, and always following our policies.
• I ensure I clock in and out at the start and end of my shift to ensure accurate payment for the hours I work.
• I keep myself, my colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age-restricted products to all customers.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
• At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all the training I have received to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include the day-to-day operations of the post office. Therefore, I will be required to undertake a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.

Flexible Working

We know life looks different for each of us. That’s why at One Stop, we welcome discussions about flexible working. Whether you are starting your career, want the freedom to pursue your passions, or are experiencing life-changing moments, talk to us about how we can support you.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain. We employ more than 10,500 colleagues.

Most stores are open from 7am to 10pm, seven days a week, offering a range of products and services including fresh and chilled food, household essentials, and additional services like Post Office, cash machines, and vending solutions.

We are a subsidiary of Tesco, operating separately from our Head Office in Brownhills, Walsall, with distribution centres in Brownhills, Nursling, and Wakefield.

We are proud to be accredited Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We will only recruit individuals who have passed the school leaver’s age. For more information, please click here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)*
• 20% Discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and more
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, and shift patterns