One Stop - Customer Service Assistant

One Stop; Preston; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join One Stop as a Customer Service Assistant, where you will thrive in a fast-paced retail environment. Your role will involve delivering outstanding customer service, ensuring store safety, and participating in community events. Flexible working arrangements are available to suit individual needs.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

Discounted eye care via Vision Express

Discounted health checks at Tesco Pharmacy

WeCare support services including online GP

Annual leave increases with service length

Retirement Savings Plan

Flexible working options available

Qualifications

• Ability to provide excellent customer service and handle feedback.
• Team-oriented with a focus on safety and store appearance.

Responsibilities

• Provide customer service and maintain store appearance.
• Process payments and stock shelves.
• Encourage customer feedback for service improvement.

Skills

Customer Service

Teamwork

Adaptability

Job description

One Stop • Fulwood Preston • Apply by 14-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding your store’s performance and your role in contributing to profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and using safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• In the absence of your Shift Leader and Store Manager, possibly running the shift.
• Following all training to ensure safety and legality.
• If this store has a Post Office Local, your duties will include managing daily operations and passing a background check for the Post Office role. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, PayPoint, lottery, vending, and more.

As a subsidiary of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including shared deals
• 20% off insurance at Tesco Bank
• Discounted eye care via Vision Express
• Discounted health checks at Tesco Pharmacy
• Discounted cash plans through Simply Health
• Exclusive savings with various retailers and services
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, phased retirement, and more