One Stop - Customer Service Assistant

One Stop; Crewe; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Assistant to join their team in Crewe. This role involves providing exceptional customer service, maintaining store appearance, and ensuring safe working practices. With flexible working arrangements, this is a great opportunity for anyone seeking to advance their career in retail while serving the community effectively.

Benefits

Discounts

Health Services

Flexible Working Options

Retirement Plans

Wellbeing Support

Qualifications

• Experience in retail or customer service is preferred.
• Ability to follow security procedures and policies.
• Willingness to work flexible hours.

Responsibilities

• Provide excellent customer service and assist customers enthusiastically.
• Stock shelves, process payments, and keep the store tidy.
• Work collaboratively with team members to meet customer needs.

Skills

Customer Service

Communication

Teamwork

Job description

One Stop • Crewe, Haslington • Apply by 19-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of your shift for accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety, legality, and a secure environment.

If your store has a Post Office Local, your duties will include operating the Post Office, which requires passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you’re starting your career, caring for others, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, vending solutions, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility and Benefits

We are committed to an inclusive recruitment process and are an accredited Disability Leader Level 3. Benefits include discounts, insurance, health services, flexible working options, retirement plans, and wellbeing support.