One Stop - Customer Service Assistant

Tesco Hungary; Sale; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company is seeking a Customer Service Assistant for a fast-paced retail environment. The successful candidate will be responsible for providing exceptional customer service, maintaining store operations, and participating in community activities, all while adhering to safety protocols and company values.

Benefits

Discounts in-store and with Tesco services

Health and insurance benefits

Flexible working options

Qualifications

• Ability to serve customers with passion and pride.
• Willingness to apply training for safety and legal compliance.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Participate in community and charity events.
• Follow all security procedures and ensure a safe environment.

Skills

Customer Service

Communication

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding your store's performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of the Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, duties include managing the day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. We offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions. We are committed to inclusivity and accessibility, holding Level 3 Disability Leader accreditation.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please refer to our policies.

Benefits include

• Discounts in-store and with Tesco services
• Health and insurance benefits
• Flexible working options