One Stop - Customer Service Assistant

One Stop; Polegate; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join One Stop as a Customer Service Assistant and play a key role in delivering exceptional service in a dynamic retail environment. You will be responsible for engaging with customers, assisting with stock management, and ensuring a tidy store. This position offers varied responsibilities and supports flexibility in working arrangements.

Benefits

10% discount in One Stop and Tesco stores

20% discount on F&F Clothing in Tesco

Discounts on Tesco Mobile, insurance, and health checks

Retirement schemes and life assurance

Private medical insurance

Flexible working options

Wellbeing support

Qualifications

• Must be above school leaver age.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to provide excellent customer service.

Responsibilities

• Serving customers and providing natural service.
• Maintaining a clean and organized store environment.
• Participating in seasonal and community events.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts to ensure accurate payment.
• Following security procedures and wearing safety equipment where available to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally running the shift in the absence of the Shift Leader or Store Manager.
• Following all training to keep safe and legal standards.

If applicable, duties related to the Post Office Local include daily operations of the post office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations and career stages. Please discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including Post Office, vending solutions, and more, serving local communities daily.

We are committed to inclusivity and accessible recruitment, with accreditation as a Disability Leader Level 3. For support details, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits include

• 10% discount in One Stop and Tesco stores
• 20% discount on F&F Clothing in Tesco
• Discounts on Tesco Mobile, insurance, health checks, and more
• Additional benefits such as retirement schemes, life assurance, private medical insurance, flexible working options, and wellbeing support.