One Stop - Customer Service Assistant

One Stop; Bognor Regis; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join One Stop as a Customer Service Assistant in Bognor Regis where you will play a vital role in delivering excellent customer service in a dynamic retail environment. Your responsibilities include stocking shelves, processing payments, and helping create a welcoming atmosphere. Enjoy benefits like discounts and opportunities for flexible working hours.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

WeCare support services including online GP

Annual leave increases with service

Retirement Savings Plan

Life Assurance

Qualifications

• Passionate about customer service.
• Ability to work in a diverse team environment.
• Knowledgeable in store operations and safety.

Responsibilities

• Providing exceptional customer service and maintaining store appearance.
• Stocking shelves and processing payments.
• Training staff and running shifts in manager's absence.

Skills

Customer Service

Communication

Teamwork

Job description

One Stop • Bognor Regis • Apply by 13-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of your shift for accurate pay.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally running shifts in the absence of Shift Leaders and Store Managers.
• Following all training to ensure safety and legality.
• If the store has a Post Office Local, duties will include managing day-to-day operations of the post office, which requires passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We understand everyone’s needs are different. We welcome discussions about flexible working arrangements during your application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a range of products and services including groceries, household essentials, and additional services like ATMs, Post Office, and vending solutions.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and from three distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive, accessible recruitment process. For support, please click here.

Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance products at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans and exclusive retailer savings
• Save as you earn scheme
• WeCare support services including online GP, mental health, and more
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options like part-time, job shares, and shift patterns