One Stop - Customer Service Assistant

Tesco; Sevenoaks; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to join their dynamic team. In this role, you will thrive in a fast-paced retail environment, providing exceptional service to customers and ensuring the store operates smoothly. Your passion for customer satisfaction will shine as you engage with shoppers, manage stock, and uphold safety standards. This role offers a unique opportunity to contribute to a community-focused business that values teamwork and inclusivity. If you're ready to make a difference and grow in a supportive environment, this is the perfect opportunity for you.

Qualifications

• Experience in customer service and retail is essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves, process payments, and assist customers.

Skills

Customer Service

Communication Skills

Teamwork

Problem-Solving

Education

School Leaver

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For:

• Knowing my customers and serving them with passion and pride, giving great natural service.
• Actively encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we all work safely.
• Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome, and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keeping myself, my colleagues, and customers safe by following the security procedures and wearing safety equipment where available.
• Always following the think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• Working in a clean, tidy, and organized manner, keeping aisles clear of congestion.
• At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• Ensuring I follow all the training I have received in order to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

Core Purpose:

Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do.
• We treat each other how they like to be treated.
• We work together as one team.
• We make things easier.

About us:

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats, and beers, wines, and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers need.

In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco, which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands, and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire), and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

We’re proud to have been accredited Disability Confident Level 2 and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please Note:

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leaver's age for your country, please click here.