One Stop - Customer Service Assistant

One Stop; Tonbridge and Malling; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop, filiale de Tesco, recherche un Customer Service Assistant dynamique pour rejoindre son équipe. Dans un environnement de vente au détail animé, vous serez responsable de fournir un service client exceptionnel, de gérer les activités en magasin et d'assurer un lieu de travail sûr et accueillant. Rejoignez une entreprise valorisant l'inclusivité et bénéficiant de nombreux avantages, y compris des réductions et des opportunités de travail flexible.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Various discounts at Tesco Pharmacy

Cash plans, colleague deals, savings schemes, and more

Qualifications

• Passionné par le service client et prêt à encourager les retours des clients.
• Sens de l'organisation et capacité à maintenir un environnement de magasin propre.
• Capacité à suivre des normes de sécurité et des politiques.

Responsibilities

• Fournir un excellent service client et aider aux opérations quotidiennes du magasin.
• Gérer le réapprovisionnement, le traitement des paiements et l'apparence du magasin.
• Former les autres à la sécurité en magasin et répondre aux appels d'assistance.

Skills

Service client

Communication

Travail en équipe

Job description

One Stop • Hildenborough • Apply by 17-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role, and working together to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to keep yourself, others, and the store safe and legal.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks; failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, cash machines, vending, and more.

Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.

Accessibility

We’re proud to be a Disability Leader Level 3 and committed to inclusive recruitment. More info on support available can be found here.

Note

Applicants must be above school leaver’s age. Details for your country can be found here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy
• Cash plans, colleague deals, savings schemes, and more