One Stop - Customer Service Assistant

One Stop; Warwick; On-site; GBP 18,000 - 23,000; Full time

Job summary

Join One Stop as a Customer Service Assistant where you will handle daily store operations, deliver exceptional customer service, and maintain store appearance. This role supports a flexible working environment, aiming to serve customers and communities better every day. Enjoy various employee discounts and opportunities for inclusion and support.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

WeCare support services

Retirement Savings Plan

Flexible working options

Qualifications

• Must be above school leaver's age.
• Experience in a retail environment is a plus.
• Ability to work flexible hours.

Responsibilities

• Provide excellent customer service and assist customers with their needs.
• Stock shelves and maintain store presentation.
• Process payments and ensure compliance with safety standards.
• Participate in store events and community engagement.

Skills

Customer Service

Teamwork

Problem Solving

Education

School leaver's age or above

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
• Practicing the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create a great inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role, and working together to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Working in a clean, tidy, and organized manner, keeping aisles clear.
• Occasionally being responsible for running the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality in the store.
• If applicable, duties will include managing the day-to-day operations of the Post Office Local, including passing background checks for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how they like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services including Post Office, PayPoint, lottery, vending, and more. We are part of Tesco, operating independently from our Head Office in Brownhills, Walsall.

We are committed to inclusivity and accessibility in our recruitment process. For support, please click here.

Please Note

Applicants must be above school leaver’s age. For details, click here.

Benefits include

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on every 4-week pay weekend)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans and exclusive deals through colleagues’ discounts programs
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and more
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit your needs