One Stop - Customer Service Assistant

One Stop; Bidford on Avon CP; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is looking for a Customer Service Assistant to join their team in Bidford on Avon. In this role, you will provide excellent customer service, manage store operations, and contribute to a positive shopping experience in a fast-paced retail environment.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

Various discounts at Tesco Pharmacy

Flexible working options

Qualifications

• Passionate about serving customers.
• Ability to work in a fast-paced environment.
• Knowledge of store operations.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist with stocking shelves and processing payments.
• Participate in community and charity events.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • 0820 Bidford on Avon • Apply by 17-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role, and working together to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If the store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a financial and criminal background check. If these checks fail, the job offer will be withdrawn.

Flexible Working

We understand that everyone’s life looks different. At One Stop, we welcome discussions about flexible working arrangements. Whether you are starting your career, caring for others, nearing retirement, or adapting to parenthood, talk to us about how we can support your needs.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7 am to 10 pm, offering a wide range of products and services including grocery essentials, fresh food, and additional services like Post Office, vending, and more.

Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and serve our stores from three distribution centers. We are committed to inclusivity and accessibility in our recruitment process, holding Disability Leader Level 3 accreditation.

Please Note

We only recruit individuals who have passed the school leaver’s age. For more information, please click here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
• 20% discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Various discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings through Colleague Deals and Discounts
• Save as You Earn scheme
• WeCare support services including a 24/7 online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, phased retirement, and more