One Stop - Customer Service Assistant

One Stop; Henfield; On-site; GBP 18,000 - 25,000; Full time

Job summary

Join One Stop as a Customer Service Assistant, where you'll play a central role in delivering excellent service in a fast-paced retail environment. Your responsibilities will include assisting customers, maintaining store appearance, and helping foster an inclusive atmosphere. The role offers flexibility and a variety of store activities.

Benefits

10% discount in One Stop

Discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

Discount at Tesco Mobile

20% off car, pet, and home insurance

Discounted eye care through Vision Express

Qualifications

• Passion for serving customers and providing feedback.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver excellent customer service and support.
• Stock shelves and maintain store appearance.
• Participate in community and charity events.

Skills

Customer Service

Communication

Problem Solving

Job description

One Stop • Henfield, West Sussex • Apply by 31-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

With the customer at the center of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

Ensuring safety and a welcoming environment for both customers and staff is also a key part of your responsibilities.

You will be Responsible For

• Serving customers with passion and pride, delivering natural service.
• Encouraging customer feedback via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety in all tasks.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit goals.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment where available.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to keep everyone safe and compliant.
• If applicable, managing Post Office operations and passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything
• Mutual respect in how we treat each other
• Working together as one team
• Making things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services to local communities, including Post Office, PayPoint, lottery, vending, and more.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, serving stores from three distribution centers.

We are committed to inclusivity and accessibility in our recruitment process. For support options, please click here.

Please Note

Applicants must be above the school leaver’s age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Other retail discounts and benefits