One Stop - Customer Service Assistant

TN United Kingdom; Laverstock; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Assistant, where your role is vital in delivering exceptional service in a dynamic retail environment. You will engage with customers, ensuring their needs are met while contributing to the store's operations. This role offers the chance to be part of a supportive team that values customer feedback and community involvement. With flexible working arrangements and a variety of benefits, this position is perfect for those looking to make a difference in their community while enjoying a rewarding career.

Benefits

10% discount at One Stop and Tesco

Discounts on clothing, insurance, and health services

Colleague deals and savings schemes

Flexible working arrangements

Qualifications

• Strong customer service skills with a passion for helping others.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and support across all store areas.
• Maintain a clean and organized store environment.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for both customers and staff.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to work safely and effectively.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct pay.
• Following security procedures and wearing safety equipment where available.
• Following the 'think 25' policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of Shift Leaders or Store Managers.
• Following all training to keep everyone safe and legal.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different lifestyles and needs. Discuss your preferences during the application process.

Core Purpose

Serving our customers, communities, and the planet better every day.

Values

• Customer-centric approach
• Respectful treatment of each other
• Working as one team
• Making things easier

About Us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. We offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, PayPoint, and vending solutions. We are part of Tesco, operating independently with support from three distribution centers.

Benefits

We offer a variety of benefits including discounts, healthcare, pension schemes, flexible working, and support services. Specific benefits include:

• 10% discount at One Stop and Tesco
• Discounts on clothing, insurance, and health services
• Colleague deals, savings schemes, and support programs