One Stop - Customer Service Assistant

TN United Kingdom; Great Dunmow; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Assistant in a dynamic retail environment. This role involves engaging with customers, ensuring their needs are met, and maintaining a welcoming store atmosphere. You will be at the forefront of delivering exceptional service, encouraging customer feedback, and participating in community initiatives. With a commitment to safety and teamwork, you'll help create a positive shopping experience while developing your skills in a supportive environment. If you thrive in a fast-paced setting and are passionate about customer service, this opportunity is perfect for you.

Benefits

Employee Discounts

Insurance Benefits

Pension Scheme

Flexible Working Options

Qualifications

• Must be over school-leaving age and able to provide excellent customer service.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Serve customers with passion and pride, providing great service.
• Maintain a clean and organized store environment.
• Participate in community events to create an inclusive atmosphere.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always be a safe place to work and shop.

You will be Responsible For

1. Serving customers with passion and pride, providing natural, great service.
2. Encouraging customer feedback via surveys like ‘have your say’.
3. Working across all store areas including online, tills, replenishment, vending, and stock routines.
4. Practicing safety in all tasks through proper training.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Understanding store performance and your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out accurately to ensure correct payment.
9. Following security procedures and wearing safety equipment.
10. Following the think 25 policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions, especially on self-service checkouts.
12. Maintaining a clean, organized, and clutter-free environment.
13. Potentially running shifts in the absence of senior staff.
14. Following all training to ensure safety and legality.
15. If applicable, managing daily operations of the Post Office and passing necessary background checks.

Flexible Working

We support flexible working arrangements. Please discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and the planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About Us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, lottery, and vending solutions. We are part of Tesco, with stores supported from three distribution centers.

Additional Notes

Applicants must be over school-leaving age. We offer various colleague benefits, including discounts, insurance, pension schemes, and flexible working options.