One Stop - Customer Service Assistant

Tesco Hungary; Malvern; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join One Stop, a subsidiary of Tesco, as a Customer Service Assistant, where you’ll play a pivotal role in delivering exceptional service in a vibrant retail setting. From serving customers to ensuring shelves are stocked, your efforts will help create a welcoming shopping experience. We celebrate diversity and encourage flexible working arrangements to suit your needs.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Other retail discounts

Flexible working options

Qualifications

• Strong customer service skills and a friendly demeanor.
• Ability to work in a fast-paced environment.
• Commitment to following safety procedures and policies.

Responsibilities

• Serving customers and providing great service.
• Maintaining a clean and organized store.
• Stocking shelves and processing payments.

Skills

Excellent Customer Service

Teamwork

Attention to Detail

Safety Awareness

Education

Above school leaver age

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or issues at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all training to ensure safety and legality.

If applicable, duties will include operating the Post Office, requiring passing background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs and life circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office and vending solutions.

We are committed to inclusivity and accessibility, having achieved Disability Leader Level 3 accreditation. For support, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits include

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• Other retail discounts, insurance, health services, and flexible working options.