One Stop - Customer Service Assistant

One Stop; Calne; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is looking for a Customer Service Assistant at their Calne location. Join a dynamic team in a fast-paced retail environment where you'll enhance customer experiences while managing store operations. The role offers flexibility, a supportive work culture, and numerous colleague benefits.

Benefits

10% discount in One Stop

Discounts at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care at Vision Express

Discounted health checks at Tesco Pharmacy

Qualifications

• Must be above school leaver’s age.
• Experience in retail is preferred.
• Passion for customer service.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments.
• Follow safety and security procedures.

Skills

Customer Service

Teamwork

Flexibility

Communication

Education

Above school leaver's age

Job description

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Client:

One Stop

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

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Job Views:

49

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

One Stop • Calne • Apply by 15-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing the training received to ensure safety in all tasks.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Keeping the store clean, tidy, and organized, ensuring aisles are clear.
• Possibly managing the shift in the absence of the Shift Leader and Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing the Post Office operations, including passing background checks.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you're starting your career, caring for someone, nearing retirement, or other life circumstances. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, Parcelshop, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate from support centers in Brownhills, Nursling, and Wakefield, servicing stores throughout England and Wales.

Please Note

Applicants must be above school leaver’s age. Check your local school leaver age for eligibility.

Colleague Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)*
• 20% discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank*
• Discounted eye care at Vision Express*
• Discounted health checks at Tesco Pharmacy
• Discounted cash plans, savings schemes, and more benefits listed in the original description.