One Stop - Customer Service Assistant

Tesco Hungary; Bromsgrove; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Assistant to enhance customer experiences at their Bromsgrove location. The role involves providing exceptional service, managing store operations, and contributing to a welcoming environment. Successful candidates will enjoy benefits such as discounts at One Stop and Tesco, along with opportunities for flexible working arrangements.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe (15% on weekends)

20% Discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

20% off car, pet, and home insurance at Tesco Bank

Discounted eye care through Vision Express

Health checks and flu jabs at Tesco Pharmacy

Discounted cash plans, savings schemes, and more

Qualifications

• Strong customer service orientation.
• Ability to work in a fast-paced environment.
• Willingness to engage with customers and colleagues.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and stock shelves.
• Encourage customer feedback and support community events.

Skills

Customer Service

Communication

Teamwork

Safety Procedures

Job description

One Stop • Bromsgrove • Apply by 25-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safety in all work activities.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, and more. We are part of Tesco, with stores supported from three distribution centers.

We are committed to inclusivity and accessibility, maintaining Disability Leader Level 3 accreditation. For support details, please click here.

Please Note

Applicants must be above school leaver age. Check your local school leaver age here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (15% on weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Health checks and flu jabs at Tesco Pharmacy
• Discounted cash plans, savings schemes, and more