One Stop - Customer Service Assistant

One Stop; Wolverhampton; On-site; GBP 18,000 - 23,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to enhance customer service and store operations in Wolverhampton. The role involves serving customers, stocking shelves, and ensuring a welcoming atmosphere. Ideal candidates exhibit strong communication skills and an ability to work as part of a team, contributing to the store's success.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance and health services

Qualifications

• Customer-focused with a passion for service.
• Ability to manage shifts in absence of supervisors.
• Must follow safety procedures and policies.

Responsibilities

• Serve customers with passion and pride.
• Maintain a clean and organized store environment.
• Follow security procedures and wear safety equipment.

Skills

Customer Service

Communication

Teamwork

Organization

Flexibility

Job description

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Client:

One Stop

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5488cdc9b0ab

Job Views:

48

Posted:

24.06.2025

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Job Description:

One Stop • Wolverhampton • Apply by 12-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for correct payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean and organized store environment.
• Occasionally managing shifts in the absence of supervisors.
• Following all training to ensure safety and legality.

If this store has a Post Office Local, your duties will include managing the post office operations and passing necessary background checks. Failure in checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations and career stages. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other well

• We work as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more. We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your country’s requirements for the school leaver’s age.

Benefits include:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance and health services
• Additional discounts and benefits detailed in the full description