One Stop - Customer Service Assistant

One Stop; Chippenham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join One Stop as a Customer Service Assistant, where you'll provide excellent service in a fast-paced retail environment. Your role will involve assisting customers, maintaining store operations, and ensuring a welcoming atmosphere. With a focus on community and customer experience, you'll enjoy various discounts and benefits while supporting a team committed to exceptional service.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe (15% on certain weekends)

20% discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

20% off insurance and health services

Pension schemes and life assurance

Flexible working options

Qualifications

• Must be above the school leaver's age.
• Ability to work flexibly in a team-oriented environment.
• Experience in retail or customer service is advantageous.

Responsibilities

• Provide excellent customer service and assist customers.
• Stock shelves and maintain store appearance.
• Manage daily operations if the store has a Post Office Local.

Skills

Customer Service

Communication

Teamwork

Job description

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Client:

One Stop

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Other

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EU work permit required:

Yes

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Job Reference:

16447b22c251

Job Views:

38

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

One Stop • Chippenham • Apply by 05-Jun-2025

About the role - What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to work safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, organized store environment.
• Occasionally managing shifts in absence of supervisors.
• Following all training to ensure safety and legality.

If the store has a Post Office Local, duties will include managing daily operations and passing necessary background checks; failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including Post Office, vending, and financial services, with store hours typically from 7am to 10pm daily.

Part of Tesco, we operate from three distribution centers and serve communities across England and Wales.

Please Note

Applicants must be above the school leaver’s age. Check your local school leaver age for eligibility.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance and health services
• Additional benefits including pension schemes, life assurance, medical insurance, flexible working options, and more.