One Stop - Customer Service Assistant

Tesco Hungary; Cannock Chase; On-site; GBP 20,000 - 25,000; Full time

Job summary

Une entreprise de renom recherche un Assistant Service Client pour rejoindre son équipe dynamique en magasin. Ce poste implique de soutenir les opérations quotidiennes tout en offrant un excellent service à la clientèle. Profitez de flexibilité dans le travail et de divers avantages qui favorisent le développement personnel et un environnement de travail inclusif.

Benefits

10% de réduction dans les magasins One Stop et Tesco

Réductions sur les vêtements, la téléphonie mobile, l'assurance et les services de santé

Programmes d'économies exclusifs

Services de soutien, y compris santé mentale et médicale

Congés annuels et plans de retraite

Options de travail flexibles

Qualifications

• Capacité à servir les clients avec passion et fierté.
• Compétences en communication pour encourager les retours des clients.
• Appliquer la formation pour assurer la sécurité et la conformité.

Responsibilities

• Fournir un service client amical et accueillant.
• Gérer les opérations quotidiennes et maintenir l'apparence du magasin.
• Participer à des événements communautaires et caritatifs.

Skills

Service à la clientèle

Travail en équipe

Gestion du temps

Job description

One Stop • Norton Canes - Apply by 25-Jul-2025

About the role

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a dynamic retail environment where every day offers new challenges and opportunities.

What is in it for you

Enjoy working in a friendly team, flexible working arrangements, and a variety of employee discounts and benefits. You will also have opportunities for personal development and to contribute positively to your community.

Job Description

As a Customer Service Assistant, your responsibilities include providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance. You will play a key role in daily store operations and help create a safe, welcoming environment for customers and colleagues.

You will actively seek ways to improve service quality through on-the-job feedback and coaching, ensuring the store remains a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, delivering natural, friendly service.
• Encouraging customer feedback via surveys.
• Assisting across all store areas including online, tills, replenishment, vending, and stock routines.
• Applying training to ensure safety and compliance.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and your role in achieving profit goals.
• Living our values by being yourself, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment.
• Adhering to the 'Think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls, explaining actions to customers.
• Maintaining a clean, organized, and safe store environment.
• Potentially managing shifts in the absence of supervisors.
• Completing all relevant training to ensure safety and legality.

If the store has a Post Office Local, responsibilities include managing daily operations and passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit your life and commitments. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and the planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including Post Office, vending, and financial services.

As a Tesco subsidiary, we uphold high standards of inclusion and accessibility, committed to a fully inclusive recruitment process.

Please Note

Applicants must be above the school leaver’s age. For details, please refer to local regulations.

Benefits

• 10% discount in One Stop and Tesco stores
• Discounts on clothing, mobile, insurance, and health services
• Exclusive deals and savings programs
• Support services including mental health and medical support
• Annual leave, retirement plans, and life assurance
• Flexible working options