One Stop - Customer Service Assistant

One Stop; Cannock Chase; On-site; GBP 18,000 - 23,000; Full time

Job summary

A leading convenience store chain is seeking a Customer Service Assistant for their Norton Canes location. The ideal candidate will deliver excellent customer service, manage store duties, and contribute to a safe and welcoming environment. The role may include managing Post Office operations, promoting community events, and ensuring store standards are met. Flexible working arrangements are supported to accommodate various needs.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco

Discount at Tesco Mobile and other Tesco services

Insurance discounts, health checks, and more

Flexible working options

Qualifications

• Essential to manage Post Office operations if applicable, requiring a background check.
• Must be above school leaver age.

Responsibilities

• Provide excellent customer service while maintaining store appearance.
• Manage daily operations of Post Office Local where applicable.
• Participate in seasonal and community events.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Job description

Job Title: Customer Service Assistant - One Stop, Norton Canes

Location: Norton Canes, United Kingdom

Client: One Stop

Job Category: Other

EU work permit required: Yes

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description

We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you'll work in a fast-paced retail environment where no two days are the same. Your responsibilities include providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance. You will also contribute to creating a safe, welcoming, and inclusive atmosphere, participate in seasonal and community events, and support the store's performance and safety policies.

If the store has a Post Office Local, your duties will include managing daily operations of the Post Office, which requires passing a background check.

Responsibilities

• Serve customers with passion and pride, providing natural, excellent service.
• Encourage customer feedback through surveys.
• Assist across all store areas including online, tills, replenishment, vending, and stock routines.
• Follow safety training and procedures.
• Participate in store events and create an inclusive environment.
• Understand store performance and contribute to profit goals.
• Follow policies, live our values, and make everyone feel welcome.
• Accurately clock in and out for shifts.
• Follow security procedures and use safety equipment.
• Serve age-restricted products responsibly, following the 'think 25' policy.
• Respond promptly to assistance calls, explaining actions to customers.
• Maintain cleanliness and organization in the store.
• May be responsible for running shifts in absence of managers.

Note: If the store includes a Post Office Local, you will be responsible for its daily operations, requiring passing a background check.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.

Core Purpose & Values

Serving our customers, communities, and planet better every day. Our core values include putting customers first, treating each other well, working as one team, and making things easier.

About Us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. We offer a wide range of products and services, including Post Office, cash machines, and vending solutions. As a Tesco subsidiary, we operate independently with support from our distribution centers.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% bi-weekly)
• 20% discount on F&F Clothing in Tesco
• Discount at Tesco Mobile and other Tesco services
• Insurance discounts, health checks, and more
• Flexible working options
• Additional benefits detailed in the full job posting

Please note, applicants must be above school leaver age. We value our colleagues and offer numerous benefits to support them throughout their careers.