One Stop - Customer Service Assistant

TN United Kingdom; Huddersfield; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant in a fast-paced retail environment. You will provide exceptional service, maintain store standards, and engage with customers to enhance their shopping experience. This role offers the chance to work flexibly and be part of a community-focused team. With a commitment to customer satisfaction, you'll help create a welcoming atmosphere while contributing to the store's success. If you're passionate about service and enjoy teamwork, this opportunity is perfect for you!

Benefits

Staff Discounts

Savings Schemes

Health Services

Flexible Working Options

Qualifications

• Excellent customer service skills with a focus on satisfaction.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Serve customers with passion and pride, providing excellent service.
• Maintain a clean and organized store environment.
• Participate in community and charity events.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

School Leaver's Age

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Huddersfield

Client:

One Stop

Location:

Huddersfield, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

9701488f180a

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

One Stop • Huddersfield • Apply by 16-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this fast-paced retail environment, no day is the same.

You will play a key role in daily store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Since the customer is at the heart of everything we do, you will continually seek ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

You will be Responsible For

1. Serving customers with passion and pride, providing natural, excellent service.
2. Encouraging customer feedback through the ‘have your say’ survey.
3. Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying training to work safely.
5. Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
6. Understanding store performance and your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out accurately for correct pay.
9. Following security procedures and wearing safety equipment to keep everyone safe.
10. Following the ‘think 25’ policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions, explaining actions to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Potentially managing shifts in the absence of supervisors.
14. Following training to ensure safety and legal compliance.
15. If applicable, managing Post Office operations and passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate various life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are part of Tesco, operating independently from our support centre in Brownhills, Walsall.

Additional Information

We hire individuals who have passed the school leaver’s age. Benefits include staff discounts, savings schemes, insurance, health services, flexible working options, and more. T&Cs apply.