One Stop - Customer Service Assistant

One Stop; Cheltenham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join One Stop as a Customer Service Assistant in our Cheltenham location. You'll play a pivotal role in enhancing customer experience by providing top-notch service, managing store operations, and ensuring a safe, welcoming environment. With flexible working arrangements and opportunities for community engagement, this position is ideal for those passionate about customer service.

Benefits

Employee discounts

Health services

Flexible working arrangements

Qualifications

• Experience in a customer-facing role is an advantage.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt.

Responsibilities

• Serving customers with passion and pride.
• Maintaining a clean and organized store environment.
• Following safety and legal training.

Skills

Customer Service

Communication

Teamwork

Education

School leaver’s age

Job description

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Client:

One Stop

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

72882d785e59

Job Views:

9

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

One Stop • Hilltop Cheltenham • Apply by 15-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all tasks based on training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts for accurate payment.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running shifts in absence of managers.
• Following all safety and legal training.
• If applicable, managing Post Office operations, including passing background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during application.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are central to everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more. We are a subsidiary of Tesco, with stores throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, health services, flexible working, and more.