One Stop - Customer Service Assistant

One Stop; Newbury; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is hiring a Customer Service Assistant for our Newbury location. The ideal candidate will thrive in a dynamic retail environment, ensuring customer satisfaction and contributing to store operations through excellent service and teamwork. Flexibility in work arrangements is supported, inviting applicants to discuss their preferences.

Benefits

Flexible working arrangements

Employee discounts

Health plans

Opportunities for community involvement

Qualifications

• Experience in customer service roles.
• Ability to work in a fast-paced environment.
• Commitment to following safety and legal training.

Responsibilities

• Serving customers with passion and pride.
• Stocking shelves and processing payments.
• Maintaining store appearance and organization.

Skills

Customer Service

Teamwork

Safety Practices

Job description

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One Stop - Customer Service Assistant, Newbury

Client: One Stop

Location: Newbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: a88c46b15135

Job Views: 48

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description:

One Stop • Avon Way, Newbury • Apply by 25-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

The customer is at the heart of everything we do, so you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety based on training received.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding to assistance calls and explaining actions to customers.
• Keeping the store tidy and organized.
• Potentially managing shifts in absence of managers.
• Following all safety and legal training.
• If applicable, managing Post Office operations and passing background checks.

Flexible Working

We support flexible working arrangements to suit your life and needs. Discuss your preferences during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, lottery, and vending solutions. We are part of Tesco, operating independently from our support center in Brownhills, Walsall.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, health plans, flexible working, and more. Details are provided in the full description.