One Stop - Customer Service Assistant

One Stop; Tewkesbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading convenience store chain in the UK is seeking a Customer Service Assistant in Tewkesbury. You will play a vital role in providing excellent customer service, supporting daily operations, and maintaining store appearance. The position offers flexible working arrangements and numerous benefits, including a discount at the store and additional Tesco perks.

Benefits

10% discount in One Stop

Additional Tesco discounts and benefits

Insurance, health, and savings schemes

Flexible working options

Qualifications

• Experience in retail or customer service is advantageous.
• Must be above the school leaver’s age.
• Ability to follow safety and operational procedures.

Responsibilities

• Serving customers with passion and pride.
• Maintaining a clean and organized store environment.
• Following security procedures and wearing safety equipment.

Skills

Customer Service

Teamwork

Safety Compliance

Communication

Job description

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One Stop - Customer Service Assistant, Tewkesbury

Client: One Stop

Location: Tewkesbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f7870146a15a

Job Views: 24

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

One Stop • Tewkesbury • Apply by 23-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct pay.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to keep everyone and the store safe and legal.
• If applicable, handling Post Office operations and passing necessary background checks.

Flexible Working:

We support flexible working arrangements to suit individual needs, whether you're starting your career, caring for others, or nearing retirement. Discuss your preferences during application.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other with respect
• We work as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and more.

We are a Tesco subsidiary, with stores throughout England and Wales, operating from multiple distribution centers.

Please Note:

Applicants must be above the school leaver’s age. Details vary by country.

Benefits include:

• 10% discount in One Stop
• Additional Tesco discounts and benefits
• Insurance, health, and savings schemes
• Flexible working options