One Stop - Customer Service Assistant

Tesco Hungary; Bath; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading convenience store brand seeks a passionate Customer Service Assistant in Bath. You will be instrumental in delivering exceptional service and maintaining store operations in a fast-paced environment. Join our team and help create a welcoming atmosphere while enjoying employee benefits and discounts.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care

Discounted health checks

Colleague discounts and savings schemes

Qualifications

• Passion for serving customers and communities.
• Ability to work flexibly across various store areas.
• Understanding of safe working practices and policies.

Responsibilities

• Deliver excellent customer service and manage store operations.
• Stock shelves and maintain store appearance.
• Engage with customers and gather feedback.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Bath City Centre • Apply by 27-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in absence of the Shift Leader or Store Manager.
• Following all safety and legal training to ensure safety for all.
• If applicable, managing daily operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate various life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores offer a range of products and services, including Post Office, cash machines, and vending solutions. We are part of Tesco, operating independently from our Support Centre in Brownhills, Walsall.

We are proud to be accredited as a Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

Applicants must be above the school leaver’s age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Cash plans, colleague discounts, savings schemes, and more