One Stop - Customer Service Assistant

Tesco; Braintree; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to enhance the shopping experience at their convenience stores. In this dynamic role, you will engage with customers, provide exceptional service, and ensure the store remains a welcoming environment. Your contributions will directly impact customer satisfaction and store performance. Join a company that values teamwork and respect, where your efforts will help create a positive atmosphere for both customers and colleagues. If you're passionate about service and enjoy a fast-paced setting, this opportunity is perfect for you.

Benefits

Colleague discounts on shopping and services

Pension

Life assurance

Private medical insurance

Flexible working options

Qualifications

• Strong customer service skills with the ability to engage with customers.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback and ensure safe working practices.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

One Stop • Braintree - Coldnailhurst Avenue, CM7 5PZ • Apply by 31-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Knowing your customers and serving them with passion and pride, providing great natural service.
2. Encouraging customers to give feedback on their shopping experience through completing the ‘Have Your Say’ survey.
3. Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying the training received to ensure safe working practices.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Being knowledgeable about store performance and understanding your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Ensuring accurate clocking in and out at the start and end of shifts.
9. Maintaining safety for yourself, colleagues, and customers by following security procedures and wearing safety equipment where available.
10. Following the Think 25 policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
12. Keeping the store clean, tidy, and organized, ensuring aisles are clear.
13. Potentially managing the shift in the absence of the Shift Leader and Store Manager.
14. Following all training to ensure safety and legal compliance.
15. If the store has a Post Office Local, responsibilities will include managing daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and additional services like Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently from our support centre in Brownhills, Walsall.

We are proud to be accredited as a Disability Leader Level 3 and committed to inclusive recruitment. For accessibility support, please click here.

Please Note

Applicants must be above school leaver age. Check your local school leaver age here.

Colleague Benefits

• Colleague discounts on shopping and services
• Additional benefits including pension, life assurance, private medical insurance, and flexible working options