One Stop - Customer Service Assistant

TN United Kingdom; Dereham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at an established retail leader. In this role, you'll engage with customers, ensuring they receive exceptional service while maintaining a welcoming store environment. Your contributions will directly impact the customer experience and store performance. With flexible working options and a range of colleague benefits, this position offers a unique opportunity to grow within a supportive team. If you're passionate about customer service and thrive in a fast-paced setting, we want to hear from you!

Benefits

10% Discount in One Stop

10% Discount at Tesco

20% Discount on F&F Clothing

Discounted eye care

Discounted health checks

Exclusive deals with retailers

Flexible working options

Annual leave increases with service

Retirement Savings Plan

Life Assurance

Qualifications

• Experience in customer service roles.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Processing payments and stocking shelves efficiently.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

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Client:

One Stop

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

bf27936dedef

Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

One Stop • 39 Norwich Road, Dereham, Norfolk • Apply by 04-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customer feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper payment.
• Following security procedures and wearing safety equipment.
• Serving age-restricted products following the ‘think 25’ policy.
• Responding quickly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, organized store environment.
• Potentially managing shifts in absence of supervisors.
• Following training to ensure safety and legality.
• If applicable, managing Post Office operations, including background checks.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and the planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other as we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including fresh food, household essentials, and additional services like Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Please Note

Applicants must be above the school leaver’s age. Check your local school leaver age for eligibility.

Colleague Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% at Tesco Mobile, including shared deals
• 20% off insurance at Tesco Bank *
• Discounted eye care via Vision Express *
• Discounted health checks at Tesco Pharmacy, including flu jabs
• Discounted cash plans through Simply Health
• Exclusive deals with various retailers, gyms, and entertainment
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and more
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and shift patterns