One Stop - Customer Service Assistant

One Stop; Wokingham; On-site; GBP 20,000 - 23,000; Full time

Job summary

A leading convenience store chain is seeking a Customer Service Assistant in Wokingham. You will be responsible for providing excellent customer service, stocking shelves, and maintaining store operations. Join us for flexible working arrangements and play a vital role in enhancing customer experience. We value teamwork and respect, ensuring our customers are at the heart of everything we do.

Qualifications

• Passionate about delivering customer service.
• Ability to provide feedback and coach on service improvements.
• Must follow safety training and procedures.

Responsibilities

• Serve customers with passion and pride.
• Stock shelves and maintain store appearance.
• Participate in community and charity events.

Skills

Customer Service

Teamwork

Communication

Job description

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One Stop - Customer Service Assistant, Wokingham

Client: One Stop

Location: Wokingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 65071342a7df

Job Views: 50

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, providing natural, great service.
• Encourage customer feedback through surveys.
• Work across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Follow safety training and procedures.
• Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understand store performance and your role in delivering profit.
• Live our values, make everyone feel welcome, and adhere to policies.
• Clock in and out accurately at the start and end of shifts.
• Follow security procedures and wear safety equipment.
• Follow the 'think 25' policy when serving age-restricted products.
• Respond promptly to assistance calls or interventions at self-service checkouts.
• Maintain a clean, organized store environment.
• May be responsible for shift management in absence of supervisors.
• Complete all relevant training for safety and legal compliance.
• If applicable, manage daily operations of the Post Office, including passing background checks.

Flexible Working:

We support flexible working arrangements to accommodate your needs, whether you're starting your career, caring for family, or nearing retirement.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers at the heart of everything
• Respectful treatment of each other
• Working together as one team
• Making things easier

About Us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues, offering a wide range of products and services including Post Office, vending, and financial services.

Note:

We only recruit individuals who have passed the school leaver’s age. Specific benefits and discounts are also available to colleagues.