One Stop - Customer Service Assistant

One Stop; South Ascot; On-site; GBP 19,000 - 24,000; Full time

Job summary

Join One Stop as a Customer Service Assistant in South Ascot. In this dynamic role, you will enhance customer experiences through excellent service, maintain store operations, and ensure a safe environment. Enjoy various employee benefits, including discounts and flexible working arrangements.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Annual leave increases with service length

Life Assurance

Qualifications

• Passion for providing excellent customer service.
• Ability to work in a fast-paced environment.
• Understanding of safety practices.

Responsibilities

• Provide great customer service and support.
• Stock shelves and maintain store appearance.
• Follow safety and security procedures.

Skills

Customer Service

Communication

Teamwork

Safety Procedures

Job description

One Stop • South Ascot • Apply by 01-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate payment.
• Following security procedures and wearing safety equipment to ensure safety.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, organized store, keeping aisles clear.
• Potentially running the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your personal circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities across England and Wales.

We are committed to inclusivity, holding Disability Leader Level 3 accreditation, and offer accessible recruitment processes. For support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. Find your local school leaver’s age here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
• 20% discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Discounts at Tesco Pharmacy, including flu jabs
• Discounted cash plans through Simply Health
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, phased retirement, and more