One Stop - Customer Service Assistant

One Stop; Abingdon; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is hiring a Customer Service Assistant for their Abingdon location. In this role, you'll provide exceptional customer service in a fast-paced environment, manage store operations, and maintain a welcoming atmosphere. Flexible working arrangements are supported, and you'll be part of a team that values inclusivity and community.

Benefits

Discounts in-store and with Tesco services

Health and insurance benefits

Flexible working options

Qualifications

• Applicants must be above school leaver age.

Responsibilities

• Deliver excellent service to customers.
• Manage daily operations in the store and ensure safety.
• Maintain a clean, organized store environment.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering excellent service.
• Encouraging customers to provide feedback through the ‘have your say’ survey.
• Working across all areas of the store, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding your store’s performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Maintaining a clean, organized store environment.
• Potentially managing the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If your store has a Post Office Local, duties will include managing daily operations and passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• Treat others how they like to be treated

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions.

We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation. For support details, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits include:

• Discounts in-store and with Tesco services
• Health and insurance benefits
• Flexible working options