One Stop - Customer Service Assistant

One Stop; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join One Stop as a Customer Service Assistant where you will provide top-notch customer service, support daily operations, and contribute to a welcoming store environment. You'll thrive in a fast-paced retail setting while helping customers and ensuring safety in the store. Flexible working options are available, with various benefits to support your well-being.

Benefits

10% discount in One Stop

Flexible working options

Life assurance and private medical insurance

Qualifications

• Experience in customer service is valuable.
• Ability to work in a fast-paced environment.
• Engage with community and participate in events.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves, process payments, and maintain store appearance.
• Encourage customer feedback and follow security procedures.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Theale Nr Reading • Apply by 13-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the 'have your say' survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing shifts in the absence of a Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing the day-to-day operations of the Post Office Local, including passing necessary background checks; failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you’re starting your career, caring for loved ones, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, vending, and coffee.

As a Tesco subsidiary since 2003, we operate independently from Tesco Head Office, servicing stores from three distribution centers. Our locations span across England and Wales, bringing convenience to local communities.

Accessibility and Benefits

We are proud to be Disability Leader Level 3 and committed to inclusive recruitment. For accessibility support, click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, click here.

Our colleagues enjoy benefits such as:

• 10% discount in One Stop
• 10% Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% F&F Clothing discount in Tesco Stores
• 10% at Tesco Mobile, including shared colleague deals
• 20% off insurance products at Tesco Bank
• Discounted eye care and health checks at Vision Express and Tesco Pharmacy
• Exclusive savings through Colleague Deals
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Incremental annual leave and retirement savings plans
• Life assurance, private medical insurance, and potential car allowance
• Flexible working options to suit diverse needs